Product Support Operator

IT · Zagreb, Grad Zagreb
Department IT
Employment Type Full-Time
Minimum Experience Mid-level

Axilis is an agile team of exceptional engineers and product designers, based in Zagreb. We have recently become a part of Superbet, one of the largest sports betting operators in the region, with offices and operations in the UK, Poland, Romania, Austria, Croatia, Serbia, Cyprus, and Malta. 


It's an exciting time as we are scaling the existing product and at the same time innovating it with new tools and user experiences for our audience. We use cutting edge technology to provide our customers with the best possible real-time solutions.


 


Who are we looking for?


We are currently looking for a Product Support Operator to join our team in Zagreb office. 


Cooperating with the rest of the Product Support team, you will be in close collaboration with all the other teams providing them with the proper support regarding any kind of system issue as well as by preventing future product issues. 


As a Product Support Specialist, you will be responsible for:


  • Taking over, identifying, troubleshooting, or escalating reported product issues

  • Testing and reproducing problems on products

  • Solving technical difficulties on a daily basis

  • Communication with other departments, partners, and suppliers primarily to resolve reported issues

  • Building long-term relationships with partners

  • Hardware diagnostics and repairs, as well as hardware and software installation

  • Creating and delivering adequate business documentation

  • Administration of service end-users and systems 


 


What are the requirements?*  


  • Experience working in software or customer support

  • Advanced knowledge of Microsoft Office tools

  • Experience and understanding of basic concepts of relational databases (foreign keys, joins, subselects)

  • Ability to form SQL queries based on the default relational schema and business requirements

  • Experience working with NoSQL databases; MongoDB and Redis

  • Independency in working and decision-making 

  • Fluency in English, both written and oral

  • Good communication skills and ability to work in a dynamic international environment


*Since we are hiring both junior and senior for this position, those requirements are crucial for seniors, but for juniors - we expect only basic knowledge of the mentioned. 


 


What do we offer?


  • Working on challenging and interesting projects

  • Using the latest technologies and tools

  • Knowledge-sharing culture

  • Competitive salary and bonuses

  • Personal education budget

  • Multisport card

  • Team budget

  • Informal hangouts - movie and game nights, office parties

  • Additional health care Insurance

  • Travel opportunities

  • Parking space

  • Flexible working hours

  • Chance to work remotely


 


 Sounds interesting? Apply now - we'll get back to you right away!   

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  • Location
    Zagreb, Grad Zagreb
  • Department
    IT
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level