Axilis is an agile team of exceptional engineers and product designers, based in Zagreb. We have recently become a part of Superbet, one of the largest sports betting operators in the region, with offices and operations in the UK, Poland, Romania, Austria, Croatia, Serbia, Cyprus, and Malta.
It's an exciting time as we are scaling the existing product and at the same time innovating it with new tools and user experiences for our audience. We use cutting edge technology to provide our customers with the best possible real-time solutions.
Who are we looking for?
We are currently looking for a Product Support Operator to join our team in Zagreb office.
Cooperating with the rest of the Product Support team, you will be in close collaboration with all the other teams providing them with the proper support regarding any kind of system issue as well as by preventing future product issues.
As a Product Support Specialist, you will be responsible for:
Taking over, identifying, troubleshooting, or escalating reported product issues
Testing and reproducing problems on products
Solving technical difficulties on a daily basis
Communication with other departments, partners, and suppliers primarily to resolve reported issues
Building long-term relationships with partners
Hardware diagnostics and repairs, as well as hardware and software installation
Creating and delivering adequate business documentation
Administration of service end-users and systems
What are the requirements?*
Experience working in software or customer support
Advanced knowledge of Microsoft Office tools
Experience and understanding of basic concepts of relational databases (foreign keys, joins, subselects)
Ability to form SQL queries based on the default relational schema and business requirements
Experience working with NoSQL databases; MongoDB and Redis
Independency in working and decision-making
Fluency in English, both written and oral
Good communication skills and ability to work in a dynamic international environment
*Since we are hiring both junior and senior for this position, those requirements are crucial for seniors, but for juniors - we expect only basic knowledge of the mentioned.
What do we offer?
Working on challenging and interesting projects
Using the latest technologies and tools
Competitive salary and bonuses
Personal education budget
Informal hangouts - movie and game nights, office parties
Additional health care Insurance
Flexible working hours
Chance to work remotely
Sounds interesting? Apply now - we'll get back to you right away!
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